The trip to the Chase branch offered our class a unique opportunity to see the environment in which interaction design happens in a traditional business setting. Usability testing was one of the key aspect of how the team at Chase develops their applications with the user experience in mind.The application of usability testing in the development of internal applications for Chase relates directly with the user research we did for building our wireframes and website concept.The presentation illustrated the amount of time that it takes to develop an interactive application as well with the discussion of creating My Health for the company.
We were also able to learn about working within an international company with offices and users spread across the world from Europe to Asia and the difficulty that entails. The practice only using English throughout the company, despite region or country, was a surprising solution to the problem of translating and communicating across language barriers. The issue of a language barrier is one that has direct bearing on our class project as reaching out to people who might not speak English as a first language might be another avenue for Four Paws to explore.
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